BENEFITS OF OUR TRAINING PROGRAMS

EASY ACCESSIBILITY

Online training means you can learn anywhere, anytime, anyway.

ENHANCE PERFORMANCE

Our structured eLearning training programs empower your team with expert instruction, direction, insight, and cutting-edge tools to boost performance and optimize results.

ENRICH LEADERSHIP

Experience a powerful transformation: Our process empowers and inspires your leadership team to unlock their full potential.

 

MASTER YOUR SKILLS IN THE
MANAGEMENT OPERATING SYSTEM (MOS)

Revolutionize your contact center operations with our interactive learning tool: Equip your teams with strategic management and Agent training, skill certification, diagnostic tools, and a systematic business process to enhance performance.

COLLECTIONS
CALL SKILLS

Master the art of customer conversations: Learn to identify and respond to customer needs at every stage of the call, guiding them to optimal outcomes with targeted skills and expertise.

COLLECTIONS
TEAM LEADER

Unlock your team's potential: discover how to diagnose, develop, and empower your Agents to drive high performance through our proven, structured process.

COLLECTIONS DEPARTMENT MANAGER

Master the principles of the Management Operating System (MOS): From beginner to expert, our training equips you with the tools and knowledge to practice, implement, and sustain MOS principles in your organization.

WHAT OUR LEARNERS 
HAVE TO SAY

SENIOR CLIENT CONTACT

JAN 2023
"CBS's Model Is Easy To Implement, Requires Next To No Internal Technology Resources, And Has Allowed Us To Align A Common Language And Way To Manage Expectations With Regards To Collections Effectiveness. Additionally, [The] Team Are Incredibly Responsive, Supportive, And Open To Feedback That Is Unique To Our Need."

M. DIAZ

DEPARTMENT MANAGER
"The Call Skills Model Helps To Provide Structure And Guidance For An Agent To Have A Successful Call."

J. GONZALES

SUPERVISOR
"Great Tool To Keep Our Agents Consistent In How They Approach Collections."