Our Proprietary Material

The following is a list of materials and concepts, whether in hard copy or soft, that the current principals of CBS, CBS customers and companies doing business with CBS have relied upon and continue to rely upon as the proprietary intellectual property of CBS and its current owners.

1. The CBS Call Models (Collections, Outbound Sales and Inbound Customer Care) in simplified and detailed forms
2. The CBS negotiation model and guide
3. The CBS sales model
4. The Skill Development Report (aka, The Instrument Panel) format, its concepts including “Expected Value of a Paid Hour” and “Contact Expected Value” and the underlying calculations
5. The Contact Production Report, aka the Production Report
6. All CBS development Ladders
7. The CBS development flow diagrams
8. All CBS trainer’s guides and presentation slides
9. The CBS Advanced Call Skill Read-Ahead Booklet
10. All CBS student workbooks
11. All CBS lesson plans
12. All CBS development crosswalks
13. All CBS mentoring guides and checklists
14. The skill certification programs for Advanced Call Skills, Contact Production, Report Diagnosis, and Development as outlined in charts or the Adult Learning Drill Models, entitled “Typical Flow Diagrams for ALDMs”
15. The format and specific content of CBS business proposals
16. The training slides used in the national consumer lending course, “Managing Risk and Reward”, which are under copyright by Soloman Lawrence Partners
17. The CBS Collector’s Aid
18. The CBS Lesson Plans developed as part of the “Skill Qualification Training” product
19. The Skill Qualification Training trainer guides
20. The CBS monthly skill development counseling forms
21. Participant Workbooks
22. EVPH Worksheets
23. Training slides
24. The CBS Assessment Outline format and contents
25. The format and slide contents of CBS operational assessments
26. All examples of CBS client performance improvement resulting from CBS products
27. The CBS client listing
28. The CBS marketing and sales materials and charts