Our Clients Are Collection, Customer Service and Sales Call Center Operations Who Want to Improve Their Performance
Our Experience and Our Clients Speak for Us
- Scores of clients including 15 Fortune 500 Companies in 16 countries
- Over 200 major call centers
- Over 3000 managers Certified in CBS Management Skills
- Over 29,000 collectors/associates Certified in CBS Call Skills
How Do Our Clients Rate Our Performance?
We recently asked our clients to give us feedback on the value that we brought to their organization.
Here’s what they said:
- 100% said that CBS met their expectations and that we understood their business
- 100% said their CBS project brought a clear ROI for their organization. The majority saw that ROI in 1-6 months
- 20% of CBS clients obtained a 16-20% lift in performance; 70% of clients obtained a 6-15% improvement
What would a 10% or better lift be worth to your group?
What else could you do in your call center that does not require systems integration, or outsourcing, or off shoring and will give you (according to your peers and competitors) a 10% or better improvement in measurable collection results within 6 months?
A Client Speaks
CBS has worked with our company for a number of years. We asked them to apply their proven Management
Operating System designed for Contact Center environments to our distributed Branch
network. It was successfully rolled out this year to universal support from our
Branch and Senior Managers. We found CBS to be enthusiastic; professional and
driven to meet the needs of our business.
Carl Spencer, Strategic & Operation Support Manager, HFC Bank Plc | More Testimonials
Some of Our Clients
- Credit & Retail Cards
- Lending/Installment Loans
- Third Party & Debt Purchase
- United Kingdom
- Offshore
- Additional
| Advanta Inc. |
 |
HBoS Plc |
|
Providian
|
| American Express |
Household Credit Services |
Renaissance Credit Services
|
| AT&T Corp |
Household International |
Risk Management Alternatives
|
| Bank of America |
HSBC |
Sears
|
| Bank One |
J.C. Penney |
Sun Trust
|
| Capital One |
Lloyds Bank TSB |
The Associates
|
| Credit One |
M&S Money |
The Chase Manhattan Bank
|
| Commonwealth Bank of Australia |
Manufacturers And Traders Trust Corp |
USAA |
| Commonwealth Bank Limited (Bahamas) |
Mellon Bank |
Wachovia Bank
|
| Epicenter Corp |
Metris Companies |
Washington Mutual |
| First USA |
Omnium Worldwide |
Westpac Banking Corp |
| Fleet Credit Card Services |
Outsourcing Solutions Inc |
Wells Fargo |
| GE Money |
PNC Bank
|
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| Global Vantedge |
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Prime Option |
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| Branch Banking & Trust |
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HSBC |
| Capital One |
Leap Auto Finance |
| Commonwealth Bank of Australia |
Lloyds TSB |
| Commonwealth Bank Limited (Bahamas) |
Manufacturers And Traders Trust Corp |
| EMC Mortgage Corp |
Oxford Resources |
| First Union |
Renaissance Capital Consumer Finance |
| Fleet Finance |
The Money Store |
| GE Global Finance |
Toyota Financial Services |
| Great Lakes |
Wachovia Mortgage |
| HBoS Plc |
Washington Mutual |
| Household International |
Westpac Banking Corp |
| HFC Bank |
|
Wells Fargo |
| Hyundai |
|
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| Advent International |
|
GC Services |
| Asset Acceptance Corp |
Omnium Worldwide |
| Axiant |
RMA |
| Exterra |
|
OSI |
| Lloyds TSB |
|
HBoS Plc |
| Cheltenham & Gloucester |
Beneficial Finance |
| M&S Money |
HFC Bank |
| HSBC Plc |
|
| Advent International |
|
Global Vantedge |
| American Express |
HSBC |
| Commonwealth Bank of Australia |
iGate |
| Commonwealth Bank Limited (Bahamas) |
iFlex |
| Epicenter |
Option One |
| GE Global Finance |
Wachovia |
| GE Money |
Westpac Banking Corp |
| Genpact |
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| Great Lakes (Student Lending) |
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Northern Leasing |
| Experian (Consumer Credit Bureau) |
Solomon-Lawrence Partners (National Consumer Credit Course) |
| Knowlagent |
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