About Us
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About Us |
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CBS Has a Select Staff of Call Center Experts
The Center for Business Solutions was incorporated in Georgia in 1994 by its two
co-founders, Donald K. Griffin and Ralph R. Ripley.
CBS has a select staff of collection, customer service, sales and call center experts skilled in assessments, manager training, skill certifications and mentoring and tailored Management Operating Systems. CBS enjoys the support of associate companies providing further depth in scoring, technical systems and recruiting.
At CBS our consulting staff have many years directly related experience, often running centers themselves for major companies before joining CBS.
Don Griffin
Chairman of CBS and General Partner (Denver, CO)
- Former-CEO of Integratec (outsourcer, collection agency and telemarketer). Sold to Equifax
- Former-SVP, First Interstate Bancard
- Former-US Army Colonel - Commandant
US Army Organizational Effectiveness Center and School
- Many years of leadership,
management and training experience
- Extensive call center consulting expertise
- BS from West Point, MS in math from Renssalaer Polytechnic Institute
Ralph Ripley
Chief Executive Officer of CBS and General Partner (Atlanta, GA)
- Comprehensive collection, sales and call center consulting experience throughout the world with major lenders
- Developed the CBS manager and collector/associate training and Certification products
- Selected as a U.S. Army Brigadier General after extensive experience in many command and staff positions
- Extensive senior leadership and training experience.
- A recognized expert in dialer strategy management.
- BS in Business from U of WY, MS in Management from Salve Regina College, MA in Education from U of FL
Jeremy Roberts
Senior Vice President for Business Development (Salt Lake City, UT)
- Former Director of Strategic Sales with NAREX (now Fair Isaac)
- Regional Sales Manager for Experian
- Bachelor of Arts, Manchester Metropolitan University
Rita Speaker
Senior Vice President (Salt Lake City, UT)
- Ran the 350-person collection operation for AT&T Long Distance Services
- Over 20 years of collection/customer service/call center expertise
- Manages complete CBS projects
- 11 years with CBS
Roland Johnson
Project Manager/Vice President (Jacksonville, FL)
- Former collection site manager for sixth largest U.S. bank
- Site manager for a major collection agency
- 8 years with CBS
Frank Cobb
Project Manager/Vice President (Jacksonville, FL)
- Formerly Director of Training for Outsourcing managing a domestic and international team
- Ten years call center experience in collections, customer service, formerly with OSI & NCO
Deacon Collins
Project Lead/Certifier (Atlanta, GA)
- Former-US Army Lieutenant Colonel
- 11 years with CBS
Jennifer Mills
Project Lead/Certifier (Atlanta, GA)
- Former Senior Operations Specialist and Trainer in collection call centers
- Ten years of call center experience in collections, customer service and technical support (Finance, Government, Auto, Medical, Telcom, Commercial)
Danon Carter
Project Lead/Certifier (Dallas, TX)
- Former Employee Development VP
- 15 years experience with CBS MOS collections and customer service
- Extensive leadership and management experience
- Masters in Management: pending Doctoral in Management
Patrice Foreman
Project Lead/Certifier (Dallas, TX)
- 15 years of combined customer service/collection/management call center experience formally with HSBC
- Three years with CBS
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