About Us
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About Us |
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CBS Has a Select Staff of Call Center Experts
The Center for Business Solutions was incorporated in Georgia in 1994 by its two
co-founders, Donald K. Griffin and Ralph R. Ripley.
CBS has a select staff of collection, customer service, sales and call center experts skilled in assessments, manager training, skill certifications and mentoring and tailored Management Operating Systems. CBS enjoys the support of associate companies providing further depth in scoring, technical systems and recruiting.
At CBS our consulting staff have many years directly related experience, often running centers themselves for major companies before joining CBS.
Don Griffin
Chairman of CBS and General Partner (Denver, CO)
- Former-CEO of Integratec (outsourcer, collection agency and telemarketer). Sold to Equifax
- Former-SVP, First Interstate Bancard
- Former-US Army Colonel - Commandant
US Army Organizational Effectiveness Center and School
- Many years of leadership,
management and training experience
- Extensive call center consulting expertise
- BS from West Point, MS in math from Renssalaer Polytechnic Institute
Ralph Ripley
Chief Executive Officer of CBS and General Partner (Atlanta, GA)
- Comprehensive collection, sales and call center consulting experience throughout the world with major lenders
- Developed the CBS manager and collector/associate training and Certification products
- Selected as a U.S. Army Brigadier General after extensive experience in many command and staff positions
- Extensive senior leadership and training experience.
- A recognized expert in dialer strategy management.
- BS in Business from U of WY, MS in Management from Salve Regina College, MA in Education from U of FL
Jeremy Roberts
Senior Vice President for Business Development (Salt Lake City, UT)
- Former Director of Strategic Sales with NAREX (now Fair Isaac)
- Regional Sales Manager for Experian
- Bachelor of Arts, Manchester Metropolitan University
Rita Speaker
Project Manager/Vice President (Salt Lake City, UT)
- Ran the 350-person collection operation for AT&T Long Distance Services
- Over 20 years of collection/customer service/call center expertise
- Manages complete CBS projects
- 11 years with CBS
Jim Ripley
Project Manager/Vice President (Eagan, MN)
- Former senior manager in second largest home warranty company in the US
- Previously SVP Loan Administration for Bank of Arizona
- 7 years with CBS
Roland Johnson
Project Manager/Vice President (Jacksonville, FL)
- Former collection site manager for sixth largest U.S. bank
- Site manager for a major collection agency
- 8 years with CBS
Deacon Collins
Project Lead/Certifier (Atlanta, GA)
- Former-US Army Lieutenant Colonel
- 11 years with CBS
Eric Williams
Certifier (Atlanta, GA)
- Former associate and manager in collections and customer service
- 6 years with CBS
Ken Fisher
Certifier (Jacksonville, FL)
- Former U.S. Air Force First Sergeant E8 with many years of applied leadership and training experience
- 3 years with CBS
Patrice Foreman
Certifier (Dallas, TX)
- Former manager in asset management with 11 years of finance experience in customer service, automotive, credit cards and mortgage.
- 2 years with CBS
Jeremy Slate
Certifier (Des Moines, IA)
- Former Collections manager with the Associates and Metris. Dialer operations analysts and Manager with HSBC and TSYS.
- 1 years with CBS
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